Contact and error reports

How to prepare a useful tool error report or suggest an improvement.

What to include in a report

Note the tool name, URL, language, device and browser. Describe what you expected, what happened and the exact error message. A small example without private information helps reproduce the issue.

Do not share passwords, identity documents or confidential files. Check the guides and help first for limits and options.

Contact channel

Email hola@bivonio.com with reports, suggestions or issues. Include the details needed to reply and avoid attaching private content. This page does not collect data through a form.

hola@bivonio.com